🚀 Katariya Hub
Marketplace Shipping & Delivery Policy
⚠️ IMPORTANT LEGAL NOTICE: Packaging, dispatch and shipping operations are primarily managed by the respective sellers. Katariya Hub provides the digital marketplace infrastructure and may facilitate communication and order updates where applicable.
1. Store Owner / Vendor Shipment Fulfillment
When a buyer places a physical product order, the listing Store Owner is entirely responsible for secure packaging and timely courier dispatch. Each individual seller partners with their preferred external logistics networks (e.g., Delhivery, Bluedart, Blue Dart, Speed Post) to execute regional and national delivery fulfillment processes.
2. Order Processing & Dispatch Timelines
Sellers are expected to dispatch orders as quickly as possible, generally within 24–48 hours where applicable. Actual dispatch time may vary depending on product type, availability and seller operations.
3. Shipping Fees & Local Levies
Shipping charges, delivery options and free shipping eligibility are determined by the respective seller and displayed during checkout before order confirmation. These final logistics fees are displayed to buyers clearly at the checkout window before final invoice generation. Local custom duties or entry octroi are to be handled by the consumer.
4. Virtual Assets & Specialized Service Delivery
Products under our virtual digital catalog (Software license keys, scripts, downloadable document files) involve 0 physical shipping charges and are sent automatically via portal dashboard access or consumer email accounts. Remote expert consultancies (Astrology time slots, technical web development sessions) are delivered live online via dedicated operational access links. Digital products and online services generally do not require physical shipping.
5. Lost Shipment & Delivery Issues
If an order is delayed, lost or marked as delivered but not received, customers should first contact the respective seller. Where required, Katariya Hub may assist in communication between the buyer and seller to help resolve the issue.
6. Shipping Address Accuracy
Customers are responsible for providing accurate delivery information during checkout. Incorrect or incomplete addresses may result in delivery delays or additional courier charges.
7. Delivery Acceptance
Customers are advised to inspect the package upon delivery. If visible damage is noticed, customers should take photographs and contact the seller as soon as reasonably possible.
8. Transit Liabilities & Delay Disclaimers
Katariya Hub is not responsible for shipping delays caused by courier services, weather conditions, government restrictions, natural events or other circumstances beyond reasonable control. However, the platform may assist buyers and sellers in resolving delivery-related concerns wherever possible.
These Shipping & Delivery Policies may be updated periodically to improve marketplace operations and customer experience. By placing an order through Katariya Hub, buyers and sellers agree to follow the latest applicable platform policies.