Katariya Hub
Seller Guidelines, Verification Rules & Marketplace Policy
0% Platform Sales Commission Model
Katariya Hub follows a seller-friendly subscription model. We do not charge platform sales commission on product orders as per active plan terms. Sellers keep their product profit, while payment gateway charges, taxes, shipping charges or operational charges may apply where relevant.
1. Seller Verification & KYC
All vendors must provide correct business and contact details. KYC or business verification may include identity proof, PAN, GST details if applicable, address proof, bank details and other required information. Incomplete or false details may delay approval or restrict selling access.
2. Subscription Plans & Access
Seller access, listing limits, visibility features, landing pages and support benefits depend on the active subscription plan. If a plan expires or remains unpaid, related features, listings or visibility may be limited until renewal is completed.
3. Product & Service Listing Rules
Sellers must list only genuine products or services with accurate titles, descriptions, prices, images and delivery/service details. Fake products, misleading claims, copied content, restricted items, illegal products or trademark violations are not allowed.
4. Pricing, Orders & Buyer Communication
Sellers are responsible for correct pricing, availability, product quality, delivery commitments and customer communication. Any attempt to mislead buyers, collect unauthorized payments or misuse buyer information may lead to account review.
5. Delivery, Dispatch & Tracking
For physical products, sellers must dispatch orders within the committed timeline and share valid delivery or tracking information wherever applicable. Delays, cancellations or delivery issues should be communicated clearly to buyers and support.
6. Returns, Refunds & Cancellations
Return, refund and cancellation eligibility may vary based on product type, seller policy and platform rules. Sellers must cooperate with genuine buyer issues and follow the published Returns, Refunds & Cancellations Policy.
7. GST, Taxes & Legal Compliance
Sellers are responsible for their own GST, invoicing, tax declarations, product compliance and legal obligations as applicable to their business. Katariya Hub acts as a digital marketplace and business growth platform, not as the seller’s tax or legal advisor.
8. Payouts & Payment Handling
Customer payments, settlement cycles and vendor payouts may depend on payment gateway rules, order verification, refund status and platform payout policies. Sellers must provide valid bank details matching their verified profile for smooth settlements.
9. Platform Misuse & Account Review
Katariya Hub may review, limit, suspend or remove seller access in cases of fake listings, fraud, repeated complaints, policy violations, illegal activity, abusive behavior, intellectual property violations or activities that harm buyers, sellers or platform trust.
10. Prohibited Products
Sellers must not list products or services prohibited by Indian law or platform policy, including counterfeit goods, illegal substances, weapons, adult content (where prohibited), pirated software, or any restricted category. Katariya Hub reserves the right to remove such listings immediately.
11. Intellectual Property
Sellers must own or have legal rights to all product images, logos, descriptions and trademarks used in listings. Any copyright or trademark complaint may result in listing removal while under review.
12. Data Privacy
Seller and customer information obtained through the platform must only be used for legitimate order fulfilment and customer support. Sharing, selling or misusing personal data is strictly prohibited.
13. Force Majeure
Katariya Hub shall not be held responsible for delays or service interruptions caused by natural disasters, government restrictions, internet outages, courier disruptions or other events beyond reasonable control.
14. Dispute Resolution
Katariya Hub may assist in communication between buyers and sellers but is not automatically responsible for every commercial dispute. Resolution will be handled according to platform policies and applicable Indian laws.
Need Help With Seller Guidelines?
For seller support, verification or plan-related questions, contact us at info@katariyahub.com or visit the Support Desk.