🚀 Katariya Hub
Grievance Redressal Mechanism & Consumer Protection Compliance
In accordance with the Information Technology Act, Consumer Protection (E-Commerce) Rules, and applicable national digital marketplace regulations, Katariya Hub provides this contact channel for platform-related complaints, seller account or product listing issues, intellectual property concerns, and unresolved support queries. For product enquiries or orders, please contact the seller directly using the contact details on the product listing.
📌 Grievance Support Contact
Handled by: Katariya Hub Support Team
Support Email: info@katariyaglobal.com
WhatsApp Support Line: +91 9785831599
Acknowledgement: Within 48 hours | Resolution: Within one month, where applicable
Operational Hours: 10:00 AM to 06:00 PM (Monday to Saturday, Excluding Public Holidays)
1. Acknowledgement & Resolution Timelines
Katariya Hub aims to acknowledge complaints within 48 hours and address them within one month, where applicable. For product enquiries or orders, please contact the seller directly using the contact details on the product listing.
2. Submission Requirements & Filing Protocol
Please include your name, contact email, seller or shop name if applicable, a clear description of the issue, and the relevant product listing link. Screenshots or other supporting details may help us review your complaint. For an order arranged directly with a seller, contact the seller first.
3. Complaint Categories
Complaints may relate to seller registration, product listings, account access, seller conduct, intellectual property, or technical issues with the Katariya Hub platform. For product availability, payment, delivery, returns or refunds, please contact the seller directly.
4. Escalation
If your platform-related complaint is not resolved, reply to the same email with your complaint details so Katariya Hub can review it further. For an order arranged directly with a seller, continue communicating with the seller.
5. Platform Mediation Scope & Intermediary Protection
Katariya Hub helps customers discover products and contact sellers. Buyers and sellers communicate directly to agree on product availability, price, payment and delivery. Katariya Hub may review platform-related complaints and help pass relevant information to the seller, but it does not collect order payments or arrange delivery.
This Grievance Redressal Policy may be updated periodically in accordance with applicable laws, platform improvements and regulatory requirements. Continued use of Katariya Hub constitutes acceptance of the latest applicable version.