🚀 Katariya Hub
Grievance Redressal Mechanism & Consumer Protection Compliance
In accordance with the Information Technology Act, Consumer Protection (E-Commerce) Rules, and applicable national digital marketplace regulations, Katariya Hub has appointed a dedicated Grievance Officer. This cell is established to address escalations, vendor disputes, intellectual property claims, or unresolved consumer service queries professionally, fairly and in accordance with applicable platform policies and Indian laws.
📌 Nodal Officer Contact Credentials
Designation: Grievance Redressal Officer
Official Email: info@katariyaglobal.com
WhatsApp Support Line: +91 9785831599
Response Time: Within 24-48 Business Hours
Operational Hours: 10:00 AM to 06:00 PM (Monday to Saturday, Excluding Public Holidays)
1. Acknowledgement & Resolution Timelines
The Grievance Officer aims to acknowledge complaints within 48 business hours and make reasonable efforts to facilitate resolution within applicable timelines, depending on the complexity of the matter.
2. Submission Requirements & Filing Protocol
To ensure automated processing, your ticket submission must contain explicit data: Your registered Name, Order ID / Vendor Shop Name, a clear description of the unresolved grievance, and valid proof parameters (such as transaction screenshots or unboxing digital files). Incomplete submissions will delay resolution workflows.Supporting documents may include: Order ID, Invoice, Payment proof, Screenshots, Photos, Communication history, Any other relevant evidence.
3. Complaint Categories
Complaints may relate to: Orders, Returns, Refunds, Payments, Shipping, Seller Conduct, Account Issues, Subscription, Technical Problems, Intellectual Property.
4. Escalation
If you are not satisfied with the initial response, you may reply to the same grievance ticket for further review. The Grievance Officer will reassess the matter based on the available information.
5. Platform Mediation Scope & Intermediary Protection
Katariya Hub operates as a technology-enabled marketplace platform. Where appropriate, the platform may facilitate communication between buyers and sellers to help resolve disputes. Commercial obligations relating to products or services primarily remain with the respective seller, subject to applicable law and platform policies.
This Grievance Redressal Policy may be updated periodically in accordance with applicable laws, platform improvements and regulatory requirements. Continued use of Katariya Hub constitutes acceptance of the latest applicable version.