How Can We Help You?

You can track your order from the Track Order link available in the website header. Enter your Order ID and billing email to check available order status details.

Your Order ID is usually available in your order confirmation email, account dashboard or checkout confirmation page.

Delivery responsibility may depend on the seller, product type and shipping arrangement. Product page, checkout page or seller communication will show available delivery details wherever applicable.

Click on Become a Seller, complete the registration form and submit your business details. After review and approval, you can start managing your seller profile and listings.

Yes, seller registration is free. Paid plans may apply for additional product listings, advanced visibility, landing pages or marketing support based on the selected plan.

Sellers may be asked to provide business name, contact details, product/service category, address, identity or business proof and other verification details as per Katariya Hub guidelines.

Yes. Katariya Hub is designed for both product sellers and service providers, subject to approved categories, platform guidelines and plan limits.

Available payment methods may include UPI, debit/credit cards, net banking or other supported payment options depending on the checkout setup and seller/payment gateway availability.

If money is debited but the order is not confirmed, wait for bank/payment gateway status update. In most cases, failed payment reversals are handled by the payment provider. You can contact support with transaction details.

Katariya Hub aims to keep pricing transparent. Product price, delivery charges or applicable fees should be visible before checkout wherever applicable.

Cancellation may be available before the order is processed or shipped, depending on the seller policy and product type. For urgent cancellation requests, contact support with your Order ID.

Return eligibility may vary by product, seller and category. Please review the product details and the Returns & Refunds Policy before placing an order.

Sellers are responsible for product/service details, quality, delivery commitments and category-specific terms. Katariya Hub provides platform support and guidelines to help maintain trust and transparency.

Subscription fees help maintain the platform, seller tools, visibility features, support systems and business growth resources while allowing sellers to keep their product profits without sales commission where applicable.

Katariya Hub is designed with a seller-friendly model. If a plan offers 0% platform commission on product sales, the seller keeps the product profit as per plan terms, payment gateway charges or applicable operational charges may still apply where relevant.

Yes. Sellers can move to higher plans for more listings, better visibility, dedicated landing pages or additional marketing support as the platform features expand.

Custom support may include business profile improvement, landing page planning, social media support, local ads, campaign guidance or other growth services based on the seller’s business needs and selected package.

Our support team aims to respond within one business day during support hours. Complex account, payment or verification queries may take longer depending on the case.

A seller account may be reviewed, restricted or suspended for fake products, misleading listings, policy violations, spam, abusive behavior, illegal items or any activity that may harm buyers, sellers or the platform.

Visit the Support Desk and submit your query with complete details. This helps us resolve your issue faster.