🚀 Katariya Hub
Marketplace Return, Refund & Cancellation Policy
⚠️ LEGAL NOTICE FOR ALL USERS: Katariya Hub operates as a technology-enabled multi-vendor marketplace. Product fulfillment, shipping, product quality and applicable return or refund decisions are primarily handled by the respective seller in accordance with the platform policies and applicable laws. Katariya Hub may facilitate communication and dispute resolution where appropriate.
1. Return Requests & Processing
Buyers seeking to return an item must file a request directly with the respective Store Owner through the dashboard customer support interface. Return approval windows, acceptable item conditions, and return shipping logistics are governed entirely by the individual vendor’s store policy. Katariya Hub does not inspect items or process customer return packages.
2. Damaged, Defective, or Wrong Items Received
If a customer receives a broken, damaged, non-working, or incorrect product, the listing Store Owner is solely responsible for arranging a replacement or processing a refund. Buyers may be requested to provide photographs, videos or other reasonable evidence depending on the nature of the issue. The Store Owner must resolve all such product disputes directly with the buyer before their next weekly platform payout clearance.
3. Order Cancellation Terms
Customers may request an order cancellation before the package is dispatched by the seller. Cancellation may not be available after dispatch, unless otherwise permitted under the seller’s cancellation policy or applicable law. Cancellation terms for customized goods or active time slots are determined at the sole discretion of the specific vendor.
4. Digital Files, Software Keys & Remote Services
Due to the nature of digital products and completed professional services, returns or refunds are generally not available once access has been granted or the service has been delivered, unless required by applicable law or expressly stated otherwise by the seller.
5. Refund Processing Timeline
Where a refund is approved, processing time depends on the seller, payment gateway and banking network. Estimated refund timelines may vary depending on the payment method used.
6. Buyer-Seller Dispute Resolution
If a buyer and seller are unable to resolve an issue directly, Katariya Hub may review the available information and facilitate communication between both parties to help reach a fair resolution in accordance with platform policies.
7. Non-returnable Items
Certain categories may not be eligible for return, including: Digital downloads, Software license keys, Personalized products, Opened hygiene products, Completed consultation services, Perishable goods,
8. Platform Vendor Subscription Plans
Katariya Hub operates on a 0% commission, subscription-based framework for sellers. Subscription fees are generally non-refundable after activation, except where required under applicable law or expressly approved under platform policy. No partial payouts or plan rollbacks are provided upon shop deactivation or account suspension.
Katariya Hub operates strictly as an independent online marketplace intermediary under applicable E-Commerce and Information Technology regulatory guidelines. By performing any transaction, purchase, or store management operation on this website, all users unconditionally discharge the platform from any civil or financial liability regarding merchant product fulfillment disputes.